Refund policy

Returns & Store Credit Policy

All Sales Are Final

In the Know does not accept returns or provide refunds for change of mind, buyer's remorse, preference, color, size, fit, or other non-defective reasons.

Customers are encouraged to inspect merchandise carefully at the time of pickup.

At In the Know's discretion, we may authorize an exchange or store credit for a non-defective item. Any such accommodation is voluntary and is subject to the condition of the merchandise and any other applicable terms.

Merchandise that has been used, damaged after pickup, improperly handled, improperly assembled, modified, neglected, or otherwise altered may not qualify for any voluntary exchange or store credit.

This policy does not limit any rights or remedies that cannot legally be waived under applicable Guam law.

Defective merchandise: Please refer to our separate Defective Merchandise Policy.